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Recognizing patterns to match personalities with conversational AI
Individualized 24/7 customer service via virtual assistant inspires
Individualized, scalable customer service becomes possible with Natural Language Processing and Artificial Intelligence (AI).
Scalable, fast and emotional: can it go together?
In our growing company, how can we process the increasing number of individual customer inquiries with the available resources and respond individually in a reasonable amount of time? That’s the question Rajneesh Badal, Zoey founder and CEO, asked.
The challenge
Meet increasing demand in a scalable way to enable growth
Successful customer support is invaluable for customer loyalty and often forms the important first impression. If you know what customers want, you can meet their expectations quickly and in a way that works for both sides.
The Zoey virtual assistant is a Natural Language Processing (NLP) solution that takes these customer expectations into account and integrates them. An NLP-based chat bot assists travelers with detailed planning after booking. The solution becomes an on-demand companion that provides travelers with important information about routes, restaurants and destinations during their vacation.
reduction in processing time
other possible uses: education & recruiting
The solution
Precise answers within seconds
A virtual information system helps. But the answers must not be generic or even miss the mark. Zoey is meant to be a personal companion. This is more reliably possible the more is known about the destination and personal preferences. Queries are classified using NLP: If it is clear whether they are questions, complaints, feedback, registrations or similar, the AI can easily determine the appropriate and correct answer.
The information system increases the value of the booking experience and refines its precision through past interactions with users, enabling increasingly accurate and customized chats. The AI-based chat bot solution has reduced the burden on customer service and also created a more personalized, and therefore longer lasting, interaction with customers through the ease of data transfer.
Zoey
Zoey was founded in 2017. From a group of friends in Amsterdam, the company has grown into an international business helping businesses and their customers – first in travel, then in education, employment and more.
Zoey’s mission is to improve people’s lives by using technology for good and putting people at the center of their services – believing that it never hurts to help.
